Terms of Service

By using Crew Ceylon you agree to these terms. If you don’t agree, please don’t use the site. “We” and “us” mean Crew Ceylon.

1. What we are

Crew Ceylon is an online directory. Event vendors — photographers, caterers, DJs, planners and others — publish profiles, and people planning an event can find them and get in touch.

2. Using the site

You don’t need an account to browse vendors, read reviews, or contact a vendor. Vendors need an account to create and manage a listing. You must be at least 18 to hold an account.

3. Vendor accounts and listings

• Sign in is handled by our authentication provider (Clerk), with email and password or your Google account. Keep your credentials to yourself — you’re responsible for what happens under your account.
• Everything on your listing must be true and current: your services, prices, areas covered and contact details. Don’t pass yourself off as another person or business.
• Only upload photos and video you have the right to use. If you didn’t take it, you need permission.
• Your profile is public once you publish it, including the contact details you choose to add. Leave a contact field blank and it simply isn’t shown.
• Listing is free. We don’t charge a fee for being contacted and we don’t take a commission on your bookings.
• We may unpublish or remove a listing that breaks these terms, is misleading, or is reported and found to be fraudulent.

4. Reviews

• Anyone with a Google account can leave a review. They verify with Google when they post; we show the name and profile photo on that Google account. We don’t create an account for reviewers.
• Each Google account can leave one review per vendor. To change a review, the reviewer deletes it and posts a new one.
• Reviews are not verified against a booking — we don’t currently track bookings, so we can’t confirm a reviewer actually hired the vendor. Treat them as opinions, and read several.
• You can’t review your own business, and we block it.
• Vendors can’t edit, reply to or remove reviews about them. We may remove a review that is abusive, unlawful, spam, or clearly fake, and we’ll do so on the content rather than on whether it’s flattering.

5. Boosts: how they work

A boost is an optional, paid feature for vendors. It raises your listing in search results. Everything else on Crew Ceylon works fully without one.

• Boosts are sold in packs. Current packs and prices (in Sri Lankan rupees) are shown in your dashboard before you pay.
• Buying a pack adds boost credits to your balance. Credits don’t expire — you choose when to use one.
• Activating a credit starts a boost that runs for 48 hours. Only one boost can run at a time.
• While a boost runs, your listing is placed above non-boosted listings in the same service category and district. If several vendors are boosted in the same place, they rotate through the top positions through the day, so none stays permanently first.
• Once started, a boost can’t be paused, cancelled or transferred, and your listing can’t be unpublished until it ends — unpublishing would use up the boost while no one could see you.
• Your dashboard shows views and contact clicks from before and after a boost. These count unique visitors per day, not total impressions.

6. Boosts: refunds and what you’re buying

Non-refundable doesn’t mean we keep money for something we didn’t deliver. If you were charged but your credits didn’t arrive, or you were charged twice for one purchase, contact us with the transaction ID from your payment page and we’ll put it right.

• Unused credits are lost if you delete your account. We’ll tell you what you’d be giving up before you confirm.
• If a payment is later reversed through your card issuer (a chargeback), we may remove the credits it bought and restrict boosts on the account while it’s resolved.
• Boosts are for your own listing. You can’t resell or transfer credits.
• This section doesn’t limit any right you have under Sri Lankan consumer law that can’t be excluded by agreement.

7. Payments between customers and vendors

Customers pay vendors directly, outside Crew Ceylon. We don’t process those payments, hold deposits, offer escrow or take a cut. That means we can’t refund them, and we can’t step in if a deal goes wrong. Read the Trust & safety page before you pay anyone a deposit.

The only payments we handle are vendors buying boosts. Those go through PayHere, a Sri Lankan payment gateway. We never see or store your card number — see our Privacy Policy.

8. Acceptable use

Don’t:

• post anything false, misleading, defamatory, unlawful or infringing;
• write fake reviews, or pay or pressure anyone for reviews;
• scrape the site in bulk, or collect vendors’ contact details to send unsolicited marketing;
• try to break, overload or gain unauthorised access to the site or other people’s accounts;
• use boosts or the analytics to manipulate results, for example with automated visits.

9. Your content

You keep ownership of what you upload. By publishing it you give us a non-exclusive licence to display it on Crew Ceylon — including in search results, on category and event pages, and in previews — for as long as it’s published. When you delete your account we delete your content (see the Privacy Policy for what’s kept and why).

10. Our responsibility

We work to keep the site accurate and available, but it’s provided “as is”. We don’t verify vendors’ claims, qualifications or reviews, and we’re not responsible for what a vendor or customer does or fails to do.

To the extent the law allows, we’re not liable for indirect or consequential loss — lost bookings, lost profit or goodwill — and our total liability to you for anything arising from the site is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms excludes liability that can’t lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

11. Ending your account

You can delete your profile at any time from Dashboard → Settings. It removes your listing, media and reviews about you, and closes your account. It can’t be undone. We may suspend or close an account that breaks these terms; where we do, boost credits aren’t refunded.

12. Changes and governing law

We may update these terms. The date at the top shows the latest version; if a change materially affects you we’ll flag it in your dashboard. Using the site after a change means you accept it. These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute.

13. Contact

Questions about these terms: hello@crewceylon.lk.