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Help

How can we help?

Quick answers about using Crew Ceylon — and how to reach a person if they don't cover it.

Hiring a vendor

Do I need an account to find a vendor?

No. Browse, read reviews and contact vendors without signing up. You only need a Google account if you want to leave a review.

How do I contact a vendor?

Open their profile and use the contact options in the card on the page — phone, email, WhatsApp, website or social links, depending on what they've added.

Does it cost anything?

No. Browsing and contacting vendors is free, and we don't take a commission on bookings.

How do I pay a vendor?

Directly, to the vendor — we aren’t involved in that payment and don’t protect it. Read Booking and paying safely first.

How do I leave or delete a review?

On the vendor's profile, choose Write a review and verify with Google. You can post one review per vendor; to change it, delete it from the same place and post a new one.

Being listed

How do I get listed?

Create a free account, then work through the short setup. Your listing goes live when you publish it from your dashboard.

I forgot my password.

On the sign-in page, choose “Forgot password?” and we’ll email you a code. If you signed up with Google, use Continue with Google instead — or add a password under Dashboard → Settings.

What is a boost?

An optional paid feature that lifts your listing above others in your category and district for 48 hours. It increases how many people see you; it doesn’t guarantee contacts, and it can’t be refunded. Full details are in section 5 of the Terms.

I was charged but didn't get my boost credits.

Email hello@crewceylon.lk with your transaction ID (on your payment confirmation and in Dashboard → Payments) and we’ll sort it out. Credits normally appear within a minute of PayHere confirming payment.

Can I remove or reply to a review?

No — vendors can't edit, reply to or remove reviews about them, which is what keeps them credible. If one is abusive, fake or unlawful, report it and we'll review it.

How do I delete my account?

Dashboard → Settings → Delete profile. It removes your listing, media and data and can't be undone, and any unused boost credits are lost.

Still stuck?

Email hello@crewceylon.lk. It helps if you include the link to the profile or the transaction ID you’re asking about. For fraud or safety concerns, see Trust & safety.

The small print: Terms of Service · Privacy Policy

Crew Ceylon

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